Question 1

What areas do you serve?

Accepted Answer

We serve a growing number of neighborhoods. Enter your zip code when scheduling a pickup to check if we deliver to your area. You can also visit our About page to see a list of covered areas.

Question 2

How long does turnaround take?

Accepted Answer

Most orders are returned within 24 hours of pickup. Specialty items like dry cleaning or alterations may take 2-3 business days. We'll always let you know the expected return time when we pick up your items.

Question 3

How much does it cost?

Accepted Answer

Pricing varies by service type and location. Wash & fold is priced by the pound, while dry cleaning is priced per item. Visit our pricing page and enter your zip code to see exact rates for your area.

Question 4

What if I'm not home for pickup?

Accepted Answer

No problem! Simply leave your laundry bag at your door before the scheduled pickup window. Our driver will collect it and you'll receive a text confirmation. We'll deliver it back the same way.

Question 5

How do I cancel or reschedule?

Accepted Answer

You can manage your orders by logging into your account. To cancel or reschedule, simply update your order before the pickup window. If you need help, call or email us and we'll take care of it.

Question 6

What's your satisfaction guarantee?

Accepted Answer

We stand behind every item. If you're not satisfied with the cleaning, we'll re-clean it free of charge — no questions asked. Your satisfaction is our top priority.

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